Sugar Bear #268

We were very please with our stay. Everything was great!

The cabin was clean and neat. We found everything we needed. It was a very pleasant experience.

The cabin was clean, and it was very relaxing staying here. The hot tub didn’t work when we arrived I called the office and they had it fixed that day for us to enjoy!!

Very good communication through out and an excellent experience overall.

we enjoyed our trip here and will most definitely be back again! just wish they would have left us some trash bags and cleaning supplies.

We could not have enjoyed our stay any better! The cabin was so nice and clean! The check-in, check-out process was so easy, we will definitely be staying with Aunt Bug's again in the near future. Thanks so much.

Very nice cabin. Only real issue was the outside fireplace did not work, but that problem will be taken care of.

A group of 4 stayed at Sugar Bear cabin for a mini vacay. The easy access to enter the cabin was a bonus. We experienced a few housekeeping issues that was unexpected, but I must say Eric called back to address the issues and his customer service skills made me forget about the unexpected housekeeping issues.

We had a great time at our cabin. We felt that it was clean and well decorated. Very cozy. We appreciated the variety of kitchen supplies provided and the extra games. A few small recommendations: directions to use the TV (cable box), fireplaces, and hot tub. We figured it all out.. just took us a while to hit the right buttons. The grill was pretty dirty but worked just fine once we burned all the residue off. I did have to text customer service because I didn't receive my code on check in day. I ended up having to call and spoke with a rep who immediately seemed frustrated with me. He kept telling me that he sent the email multiple times and he even sent it himself. He read my email back to me and it wasn't me. He was looking at the wrong account. When he found my account, he again said that it had already been sent out to me and even told me the exact time it was emailed out. I let him know that I had been keeping a close eye on my email and checked my spam folder. He then realized it was "stuck in the queue" and his tone changed quickly. It was pretty frustrating. He made me feel like I was dumb and that I was simply overlooking it. It wasn't a great start to our trip but thankfully the cabin made up for it.

It was great! The check in process was so easy and convenient..it was helpful doing it all online instead of driving out of our way to the office.

Clean, easy check in. Oh so pretty. Can’t wait to come back!!

Very clean, comfortable atmosphere. Thoroughly enjoyed and would visit again.

Our stay was great. Amazing. Especially during times like these. We booked last minute. LITERALLY at noon the day of due to a change in plans. We arrived 5 hrs later and everything was seamless from check in and the cabin was nice and clean. Even got a call to see how everything was going on our 2nd day. Would definitely recommend (already have) this company and use again.

My mom (RIP) used to call me Sugar Bear growing up and we loved Christmas . So to stay in the Sugarbear cabin with a Christmas tree let me relive many wonderful memories of my mom

My mom (RIP) used to call me sugar bear when I was younger . And she LOVED Christmas. Felt jer with me the whole time !!!

The cabin itself was very nice, however upon arrival dishwasher didn’t work, hot water was turned up so we had cold baths the first night other than these issues all was a great experience!!! Loved the view from hot tub and privacy fireplaces in the rooms was nice romantic setting

Overall good customer service, couple issues with the express check in, but it worked out fine. There was an issue with the back door near the kitchen not unlocking. The cabin was very clean and nice. Would stay again.