Swimmin With Bears #375

House keeping could be improved along with the pool area and up keep. They were mold around the windows in the upstairs & downstairs bedroom, a apparent water leak in the bedroom upstairs in the corner. Also moldy areas in the pool room along with unclean floors in the pool room. The hot tub was not the cleanest. They were no vacuum cleaner or broom to be found in the cabin. The bathrooms were clean, and beds were comfortable. They were alot of trash around the outside of the cabin and we also ended up with a screw in our tire. Check in was easy and the staff at the office was very kind. Overall we enjoyed our stay, and had a great weekend.

The cabin was great! It had plenty of room & the furnishings were very comfortable. The living area was not well lit, but other than that, it was great! We will definitely try to stay there again.

The only downside was that the checkin time was very very late. With small children at dinner time, this made the start to our stay less than ideal. However, the house and yard were a great fit for our family, and we all enjoyed our stay.

Cleaning is not to good, didn't know there would be mice/mice traps under sink,slot of mold in pool room.

It was a wonderful experience And I would love to visit again sometime in the future.

It was very nice but when I go there I checked everything and it was ok. The carpets were dirty I had to clean them and swipe the floor. There was food still all over them.

I booked a cabin the very last minute. It was the day before my arrival. The staff was very helpful when I called to reserve the cabin. Our cabin was clean and well maintained. We didn't have any issues during our stay. We were able to do express check-in because we had a late arrival time. The cabin was easy to find.

The cabin was great. The pool and the house were clean. The pool is very very warm. The post and pans were not very good, but I think cheap pans are the norm in these rentals. If you plan to cook a lot you may want to bring your own. I also suggest bringing paper towels, toilet paper, laundry detergent, dish washing detergent, and a basic cleaner.
Overall, it was a great space and we would highly recommend.
We will be looking for a bigger space next year as our families continue to grow.

Everything was excellent except the bottom mattress of the kids bunk beds. They were hard and not comfortable at all.

All was great. The only issue was the bottom mattress of the bunk beds were in very bad condition.

The cabin was everything we expected, clean and well maintained

Overall, the cabin was very nice. The hot tub wasn't hot and the benches for the kitchen table were very uncomfortable but the rest of the cabin was awesome.

We have booked with aunt bugs before. We enjoy the cabins, but our rentals were not ready at check in. We were not able to access our cabins at 4. Each time we’ve stayed it’s been 5:00 or later to access our cabins.

It was a nice experience but could be better. The hot tub didn't work well and the benches at the dining table were very uncomfortable, but overall, it was nice.

There were a handful of minor things in the house that could use repairing, but overall the house was excellent and our stay was great.

The best part of the cabin was the pool. We were not satisfied with the cleanliness of it upon arrival. Also, the main floor toilet was broken.when brought to the attention of the company someone came to look but never came back to fix it after saying they would. The grills were falling apart as well. The drive in to Gatlinburg and Pigeon Forge was 45 minutes. I think some updating would do a lot for the cabin. The Wii remotes were missing. All in all our stay was enjoyable but for the money paid, I thought the cabin could have been tended to better.

Great vaca with marine corp families. Only complaint was that the cabin was 45 mins from the check in office

Awesome Great place to family vacation! Great location as well!

The people in the office were so nice n helpful. The cabin was beyond our expectations. Very clean n what a wonderful experience

Absolutely loved the cabin swimming with the bears. Had a great time with the family.

Check-in was friendly and easy. The cabin was clean and relaxing. The amenities were wonderful.

The pool and theater was great plus the pool man was very helpful

We enjoyed our stay. The cabin was clean! Thanks for informing us of the supplies we needed to bring.

Service was great at check in and very accommodating. We loved the cabin and all the fun features. We had plenty of space and things to do at the cabin.

The cabin was great and we enjoyed our time there! I would give it 4 1/2 stars! BUT the check in process was ridiculous! We had to make 2 unnecessary trips to the Aunt Bug office - 1) To sign a document and pick up the entrance code at 11:00PM at night. 2) We had to go back the next day to show our ID which we had already emailed to you plus we were paid in full before we checked in. We spent 2 hours of our brief vacation in the car (with a baby) in order to satisfy the check in process. We have stayed in numerous VRBO, HomeAway, and AirBNB locations and we have never had to deal with this type of check in. We usually pay with a credit card, then email or text any necessary codes. Although we were pleased with the cabin, we would not recommend Aunt Bugs with the current check in system.

We had a great time and the cabin was nice.

it was a wonderful week for all of my family. From the beginning of making the reservations until we left, everyone was so attentive to us. I will definitely stay with Aunt Bugs again!

We loved the cabin. Just a couple of things. We didn't have batteries for the game system. The maintenance man came the next day. We also didn't have a ball for the foosball table. That was never replaced and was a bit disappointing. We were also concerned about the chlorine in the pool and the ventilation. We were all coughing quite a bit after being in the pool for a while.

Nice cabin, comfortable beds. Lots of space. Wish we had known to bring DVDs and Wii games.

I absolutely adored the receptionist at the office. Very friendly and sweet.

The cabin was breathtaking. The staff was amazing. I loved every second.

We had a great time The four bears and the indoor pool were our favorites

The stay was very good, we enjoyed the whole week!!! When we needed maintence for a couple issues, they were prompt!! Thanks!!!😊